Shipping policy
Shipping Policy
We're committed to getting your order to you quickly and safely. All items are processed and shipped within 1-2 business days after order is made
Important: All items are sold as-is. Order tracking information will be provided via email if an email address was used at checkout.
Returns & Exchanges
We want you to love your purchase! If you receive a damaged item, notice a defect, or believe there's been an error with your order, please contact us within 1 day of receiving your item.
To initiate a return or report an issue:
- Email us at rochellepikney@gmail.com
- Contact us directly through our website
- Please include clear photos of the damage, defect, or error so we can assist you quickly
Once we receive your report with photos, we'll work with you to resolve the issue promptly, whether that's a replacement, exchange, or refund.
Frequently Asked Questions
Q: How long does shipping take? A: All orders are processed and shipped within 1-2 business days. Delivery times vary depending on your location.
Q: How do I track my order? A: Tracking information will be sent to the email address you provided at checkout. Check your inbox and spam folder for the tracking email.
Q: What if my item arrives damaged? A: Contact us within 1 day of receiving your order with photos of the damage to rochellepikney@gmail.com, and we'll make it right.
Q: Can I return items? A: All items are sold as-is. However, if there's a defect or error with your order, contact us within 1 day with photos and we'll help resolve it.
Q: What if I didn't receive a tracking email? A: Check your spam folder first. If you still don't see it, email rochellepikney@gmail.com with your order number and we'll send it to you.